15 July update

15 July update about Cyber Incident Recovery and Patient Information Security

What has happened?

Since our original notification (which can be found here) we have been working to recover the data that had been encrypted as a result of the cyber incident.

We are providing an update to inform you that we have been able to recover patient reports that had been impacted by the cyber incident. We are now in the process of attempting to recover historical scanned images which may take some time.

If we determine that the Medicare card, Centrelink card or Veteran Card information provided to us prior to the cyber incident is valid and unexpired, we will seek to contact you directly by post no later than the 31 st July 2024 and provide you with additional steps that you may wish to consider undertaking to protect your personal information.

If you have questions or would like further information, please contact our Support Centre on 1300 059 750.

It is important to note that, at the time of this update, we are not aware of any evidence to suggest that any of Quantum’s or affected individuals’ information has been published online as a result of the cyber incident, however we continue to take a cautious position in relation to this information, to ensure that you have the information available to you to protect yourself.

Why are we telling you?

We are updating you about this incident to ensure you are aware of the potential impact on your personal information and to provide you with the steps you can take to protect yourself.

Who is this notice for?

This notice is for:

• Quantum patients (or parent/guardian) who had scans performed by us prior to 22 November 2023;
• Quantum patients (or parent/guardian) who used their Medicare card with us prior to 22 November 2023 and whose Medicare card has not since been reissued; and
• Quantum patients (or a parent/guardian) who provided us with Veteran Card or Centrelink card details prior to 22 November 2023.
• Other individuals (and their legal representatives) who wish to enquire about their patient report(s) produced prior to 22 November 2023.

If you do not fall into a category above but would like further information, please contact our Support Centre:

• Phone: 1300 059 750
• Hours: 9 am-5 pm, Monday to Friday (closed public holidays)

Please note that we may need to verify your identity if your inquiry relates to personal information held by us.

Frequently Asked Questions

To view Frequently Asked Questions, please visit our FAQ page here, which has also been updated.