On Wednesday 22 November 2023, the Quantum Radiology Group became aware of a cyber incident where an unauthorised third party gained access to our IT systems and encrypted the contents of those systems.
As soon as we detected the incident, we took steps to contain it, and appointed forensic specialists to investigate what had happened, engaged by our legal advisors along with other cyber incident response specialists.
Since the incident we have also:
Out of an abundance of caution, we took our systems offline and closed our clinics. We look forward to re-opening as soon as possible, and opening dates for each clinic will be posted on our website.
We sincerely apologise for any inconvenience or concern that this incident may have caused.
This notice is for:
This notice contains information about what data has been affected, the support available to potentially impacted individuals and immediate actions that you can take to help protect yourself from the risk of scams or other potential harms.
Based on our investigation, the unauthorised third party may have accessed personal information of individuals as detailed in the table below.
Please note Quantum does not collect or store credit card details.
| Impacted Individuals | Information impacted | Steps to Take |
|---|---|---|
| Patients | • Identifying information including names, date of birth, gender, addresses, contact details; • Health information, including image study type codes, claim details, image scans and reports, details provided from referring practitioner; • Medicare numbers including individual reference numbers and expiry dates; and • Where provided to us by you, identifiers relevant to your occupation and Department of Veterans Affairs identifiers. | Please refer to the frequently asked questions (“FAQs”). here For any other queries relating to the cyber incident, not answered by the FAQs, we have set up a support centre to respond to and assist you with any queries you still may have about the incident. The support centre will be available from Friday 15th December, contact details as follows: Phone: 1300 059 750 Hours: weekday 9 am to 5 pm (closed public holidays) |
| Referring Practitioners | • Referring practitioner name, title, specialties and provider numbers; and • Medical centre contact details including phone numbers, addresses, email and fax number. | For any queries relating to the cyber incident please contact referrers@quantumradiology.com.au. For clinical and other matters unrelated to the cyber incident please contact the relevant Quantum clinic. |
| Current and former employees | • Employment contract and related documents (including signatures, registration and licensing information such as AHPRA registrations, radiation licence numbers) • Payslips with detailed pay information (including salary, bonuses, child support deduction information) • Banking details for payroll • Tax file number and declaration form, including date of birth • Superannuation details and declaration form • Personal contact information, including emergency contacts • Covid vaccination certificate • Salary sacrifice forms • Centrelink Reference Number e.g. for the purposes of paid parental leave • Any other personal information you may have provided us with including: • Health information including medical certificates, injury details; and • Information for staff on sponsored employment types (E.g. passport and visa). | We have sent communications to current and past employees via email and post to advise them of steps to take. If you are a current or former employee and you have not received communication via email or post please contact HR@quantumradiology.com.au. |
If you do not fall into a category above but would like further information, please contact our support centre:
In addition to the steps highlighted above, we encourage you to take the following precautions:
We have notified and are working closely with the government and relevant authorities, including the Australian Cyber Security Centre, the Office of the Australian Information Commissioner, the Australian Tax Office as well as NSW and Commonwealth Government bodies. We have also notified law enforcement. We will continue to keep the government and relevant authorities appropriately updated, and continue to work with the NSW Government and the Commonwealth Cyber Security Response Coordination Unit.
The Quantum Radiology Group consists of Planck Holdco Pty Limited and its wholly owned subsidiaries as listed below:
| Company Name | ABN |
| Planck Bidco Pty Ltd | 66 615 611 839 |
| Quantum Radiology Group Holdings Pty Ltd | 77 615 754 017 |
| Penrith Community Radiology Pty Ltd | 69 110 964 826 |
| Community Imaging Employment Pty Ltd | 76 110 965 225 |
| Medical Imaging Mt Druitt Pty Ltd | 73 146 189 773 |
| Medical Imaging Bankstown Pty Ltd | 39 122 370 674 |
| Central Coast Imaging Pty Ltd | 77 167 470 420 |
| Clinic | Address |
|---|---|
| Nepean Radiology | 3/199 High Street, Penrith, NSW 2750 |
| Quantum Radiology Bankstown | 258 South Terrace, Bankstown, NSW 2200 |
| Quantum Radiology Mount Druitt | Shop 37-40, 10 Zoe Place, Mount Druitt, NSW 2770 |
| Medical Imaging Erina | Shop 18A Fountain Plaza, 148-158 Central Coast Hwy, Erina, NSW 2250 |
| Quantum Radiology St Marys | 50 Chapel Street, St Marys, NSW 2760 |
| Quantum Radiology Leichhardt | Ground Floor, 92 – 94 Norton Street, Leichhardt, NSW 2040 |
| Quantum Radiology Springwood | 310 Macquarie Rd, Springwood, NSW 2777 |
| Quantum Radiology Chester Hill | Shops 24-27, Chester Square Shopping Centre, 1 Leicester Street, Chester Hill, NSW 2162 |
| Quantum Radiology Jamisontown | 2227 Wolseley Street, Jamisontown, NSW 2750 |
| Quantum Radiology Kingswood | 3/142 Bringelly Road, Kingswood, NSW 2747 |
| Quantum Radiology Henry Street | Henry Lawson Centre, 4/61-79 Henry Street, Penrith, NSW 2750 |
| Quantum Radiology Blaxland | Ground Floor, 134B Great Western Hwy, Blaxland, NSW 2774 |
| Quantum Radiology Glenmore Park (Closed June 2021) | 1/11 Town Terrace, Glenmore Park, NSW 2745 |